Growth at Bespoke International Group fuelled by energy sector
Sep 8, 2023
The UK energy sector is helping to underpin significant growth for omni-channel outsourcing and managed customer services specialists - Bespoke International Group.
Greater Manchester, England, United Kingdom - September 8, 2023 —
The company now has several energy brands in its portfolio, delivering a variety of sales and customer service solutions. A mixture of organic and new business growth has powered Bespoke’s success in 2023.
Established in 2018, the company has become a leading supplier to the energy sector by offering the requisite experience and skills required to help energy clients retain customers, improve customer experience, and collect revenues.
Operating from a purpose-built contact centre in Durban, South Africa, the business has seen increased demand for sector specific services such as the setting of smart meter appointments and revenue assurance.
Reflecting on recent energy wins and current market needs, Sales Director, Keith Shanks commented: "Our reputation for matching service delivery to the ever-evolving needs within the market has underpinned our achievements. The volatility in the UK utilities market has meant customers are increasingly looking to manage their energy more effectively. We are at the forefront of meeting this demand through activities such as smart meter installation appointments. Key metrics in terms of, bookings per hour, cost per booking, and minimal cancellations confirm our ability to contribute to a lower cost per installed meter.
"Bespoke International Group are also delivering vital support with revenue assurance. Our teams are experts at collecting arrears before they become a crystalised debt.
"Bespoke is skilled in negotiating manageable payment plans, acting with the utmost empathy especially when dealing with vulnerable customers. The market has recognised that sustained activity in this area is vital to prevent debt from becoming entrenched. Bespoke has c.100 specialists delivering these services to its clients."
Over the coming months, Bespoke International Group will be continuing to develop their energy sector client base and are looking to engage with businesses that are looking for support with sector specific services. The company has a UK-based senior team that can support the South African operation, by providing valuable face-to-face consultation both during the onboarding process and on an ongoing basis.
To learn more about Bespoke International Group and the services it offers to the energy sector, visit www.bespokeinternationalgroup.com or email Keith Shanks, Sales Director [email protected]
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